İade Politikası

Return & Refund Policy – Trovasy

Effective Date: [Insert Date]

At Trovasy, your satisfaction is our top priority. We aim to deliver the best shopping experience by offering a simple and fair return policy for our customers across Syria.

Returns Eligibility

You may request a return or exchange under the following conditions:

  • The product is damaged, defective, or not as described.

  • You received the wrong item.

  • The return is requested within 3 days of delivery.

  • The item is in its original condition, unused, with all original packaging, labels, and accessories.

For hygiene and safety reasons, personal care items, undergarments, and food products cannot be returned unless faulty or expired.

How to Request a Return

To initiate a return:

  1. Contact our customer support team at [Your Support Number] or [Your Email Address] within 3 days of receiving the item.

  2. Provide your order number, a description of the issue, and, if possible, photos of the product.

  3. Our team will review the request and coordinate pickup or provide drop-off instructions, depending on your location.

Refunds

Once the returned item is received and inspected:

  • If approved, your refund will be issued within 7 working days.

  • Refunds are made via the original payment method or credited to your Trovasy wallet, as per your preference.

  • For cash-on-delivery orders, refunds will be provided as wallet credit or bank/mobile transfer, based on availability.

Exchange Policy

If you prefer an exchange over a refund, we will replace the item (subject to availability) at no extra cost, provided it meets the return conditions.

Non-Returnable Items

We do not accept returns for:

  • Items marked “Final Sale”

  • Items without original packaging

  • Items returned after the 3-day window without prior approval

Damaged or Missing Items

If your order arrives with missing or damaged items, please notify us immediately—within 24 hours of delivery—so we can investigate and resolve the issue swiftly.

Need Help?

We're here to help. Reach out to Trovasy Customer Support:
???? [Insert Contact Number]
???? [Insert Support Email]

Thank you for choosing Trovasy – delivering quality and trust to your doorstep.